Returns & Exchanges

At Society Row, we intend for our designs to be worn and cherished for years to come. We hope you love your purchase, but if something isn't quite right, we're here to help.

Return Window

Full-priced items may be returned within 14 days of delivery for a refund to the original payment method.

Items returned outside of this period are not eligible for refund or exchange.

Exchange Eligibility

We offer exchanges for an alternate size or color, subject to availability.

Exchange requests must be submitted within 14 days of delivery and items must meet the eligibility requirements outlined below.

Return Conditions

To be eligible for a return or exchange, items must:

  • Be unworn, unused, and unwashed

  • Have all original tags attached

  • Be returned in their original packaging

  • Be free from makeup, fragrance, deodorant, stains, pet hair, or other signs of wear

  • Include any accompanying accessories, garment bags, and protective packaging

Society Row reserves the right to refuse returns that do not meet these requirements.

Sale & Final Sale Items

The following items are final sale and are not eligible for return, refund, exchange, or store credit:

  • Sale or discounted merchandise

  • Promotional purchases marked as Final Sale

  • Limited-edition releases marked as Final Sale

Return Shipping

Customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a tracked shipping service, as Society Row cannot be responsible for returns lost, delayed, or damaged in transit.

Refund Processing

Once your return has been received and approved, a refund will be issued to the original payment method.

Please allow up to 5 business days for processing. Depending on your financial institution, additional time may be required for the refund to appear in your account.

International Orders

International orders may be returned within 14 days of delivery, provided they meet the return eligibility requirements outlined above.

Customers are responsible for all return shipping costs, duties, taxes, customs fees, and any other charges associated with the return.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@societyrow.co

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

We will review the issue and work to resolve it as quickly as possible.

How to Initiate a Return or Exchange

To request a return or exchange, please contact:

info@societyrow.co

Please include your order number and the item(s) you wish to return or exchange. If your request is approved, we will provide return instructions.

Right to Refuse Returns

Society Row reserves the right to refuse returns that show signs of wear, alteration, misuse, damage, or that otherwise do not comply with this policy.

Any non-compliant items may be returned to the customer at their expense.